Privacy Policy

Timbercraft Frames and Joinery Ltd
Company Number: 17041961
Registered Office: 32 High Street, Wall Heath, Kingswinford, United Kingdom, DY6 0HB
Email: william@timbercraft-ltd.co.uk
Phone: 07786 500111

1. Introduction

Timbercraft Frames and Joinery Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you visit our website or contact us.

2. What Information We Collect

We may collect and process the following information:

  • Name
  • Email address
  • Phone number
  • Postcode
  • Any additional information you provide via our enquiry or quote forms

We may also collect technical data such as:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes
  • Communicate with you about your project
  • Deliver our services
  • Improve our website and user experience
  • Comply with legal obligations

We do not sell or share your personal data for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you submit an enquiry form
  • Contract – when we are providing services or preparing to do so
  • Legitimate interests – to operate and improve our business

5. How We Store Your Data

Your data is securely stored and protected against unauthorised access.

We only retain your personal data for as long as necessary to:

  • Fulfil the purposes it was collected for
  • Meet legal, accounting, or reporting requirements

6. Sharing Your Data

We may share your data with:

  • Service providers, such as website hosting and email providers
  • Professional advisors where necessary

All third parties are required to respect the security of your personal data and treat it in accordance with the law.

7. Cookies

Our website may use cookies to improve your browsing experience.

For more information, please see our Cookie Policy.

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request restriction of processing
  • Request data transfer

To exercise your rights, please contact us at william@timbercraft-ltd.co.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Timbercraft Frames and Joinery Ltd
Email: william@timbercraft-ltd.co.uk
Phone: 07786 500111